Refund policy

RAGGIANTI - Our Promise of Serenity: Returns & Exchanges

At RAGGIANTI, we create every piece with passion and the utmost care, in the hope that it brings you boundless joy. Your satisfaction is essential to us, and we want your experience with our creations to be flawless. Should you find that your selection isn't quite perfect, our returns process is designed to be as graceful as the Mediterranean breeze.

1. Your legal right of withdrawal (EU/Italy)

1.1. In accordance with Italian law, you have the right to withdraw from your purchase contract within 14 days of delivery of the last item in your RAGGIANTI order. During this period, you may return eligible items without having to give any reason. Please note that the direct cost of return shipping is your responsibility.

1.2. For hygiene reasons, we ask that you always try swimwear on over your own underwear. You may still exercise your right of withdrawal on swimwear; however, if an item is returned showing signs of use beyond what is necessary to establish its nature, characteristics and functioning, we may withhold an amount corresponding to the diminished value.

1.3. How to exercise your withdrawal (simple, and with no login required). Exercising your right of withdrawal is as easy as placing an order: use the electronic withdrawal form available in the footer of our website, under "Right of withdrawal", with no need to sign in to an account. Alternatively, you may notify us of your decision with an explicit statement - for example, using the model withdrawal form provided by law - by writing to shoponline@raggianti.com. Once submitted, you will receive an acknowledgement of receipt by email.

2. Raggianti's extended grace period - 30 days to decide

2.1. As a testament to our confidence in the quality and care of RAGGIANTI, we offer an extended return period of 30 days from delivery of the last item in your order. This additional time allows you to ensure your complete satisfaction with your chosen piece.

3. Return eligibility conditions

3.1. To ensure a smooth return, we kindly ask that the following conditions are met:

Items must be intact, unused and in the same condition in which they were delivered.

All labels, tags and any original packaging must remain intact.

Where possible, items should be returned in their original RAGGIANTI packaging.

3.2. A note on our swimwear: for hygiene and your wellbeing. For the wellbeing of all our customers, we accept swimwear returns only if the items are unworn (other than a brief try-on over underwear), in their original condition and with all tags attached. We appreciate your understanding.

3.3. Treasures marked "final sale": occasionally, certain exquisite pieces may be offered as "final sale". These items, clearly indicated on the product page, cannot be returned or exchanged.

4. Countries from which we accept returns

4.1. We accept returns from the following countries: Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States.

4.2. For orders from countries not listed: please contact us before purchasing at shoponline@raggianti.com to discuss specific return conditions.

5. Starting your return

5.1. To begin the return process, contact our dedicated Customer Serenity team within the applicable return period (30 days under our extended policy) at shoponline@raggianti.com. Please provide your order number and the details of the item(s) you wish to return. Our team will guide you through the next steps and provide a return authorisation where required.

6. Return shipping

6.1. Responsibility for the costs of returning items lies with you. For your peace of mind, we recommend using a shipping service that offers tracking, to ensure your return arrives safely. RAGGIANTI cannot be held responsible for items lost or damaged during return transit.

6.2. Free returns: for faulty items on orders over €100, we cover the return shipping costs.

7. Refund processing

7.1. Once your returned items have been received and carefully inspected by our team, we will let you know whether the refund has been approved or if there are any unexpected issues.

7.2. If the return is approved, the refund will be processed to the original payment method within 5-7 business days. Please note that processing times may vary slightly depending on your payment provider's policies.

7.3. When a return or withdrawal is approved, we refund the full order amount, including the original standard delivery costs. Only the direct cost of return shipping - that is, sending the item back to us - remains your responsibility.

8. Exchanges

8.1. At present, our process is to return the original item for a full refund and to place a new order for the desired alternative. This ensures you receive the correct item as soon as possible.

9. Faulty or incorrect items

9.1. Should you receive an item that does not meet our exacting standards or does not match its specifications, please contact our Customer Serenity team immediately at shoponline@raggianti.com. We will promptly arrange a replacement or a full refund, and we will gladly cover the return shipping costs.

10. Further assistance

10.1. For any questions or clarifications regarding our returns and exchanges policy, please do not hesitate to contact our Customer Serenity team at shoponline@raggianti.com. We will be delighted to assist you.

This Return Policy was last updated on June 29, 2026.