FAQ
Ordering & Payment
Simply browse our collections, select your desired piece, choose the correct size, and add it to your cart. Proceed to checkout, where you'll enter your shipping details and payment information to complete your purchase. You will receive an order confirmation email shortly after.
We accept various secure payment methods, including major credit cards (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay, Google Pay, Klarna. All transactions are processed securely.
If you need to modify or cancel your order, please contact our Customer Serenity team at shoponline@raggianti.com immediately. We will do our best to accommodate your request, but please note that once an order enters the dispatch process, we are unable to make changes or cancel it.
On rare occasions, we may need to cancel an order due to reasons like product unavailability after ordering, issues with payment authorization. If we cancel your order, we will notify you promptly and issue a full refund.
Prices displayed include Italian VAT for orders shipped within the European Union. For orders shipped outside the EU, prices may be shown exclusive of VAT. You will be responsible for any import duties, customs fees, or local taxes upon arrival in your country. For more details, please refer to our Shipping Page.
Absolutely. We prioritize your security. Our website uses secure encryption (SSL), and sensitive payment details are processed directly by certified, secure payment gateway partners. We do not store your full payment card information. For more details, see our Privacy Policy.
You can enter your promotional code or gift card number during the checkout process in the designated field. Please note that specific terms, conditions may apply.
Shipping & Delivery
We ship globally, bringing Mediterranean elegance to doorsteps worldwide. For detailed information on shipping zones, please see our Shipping page.
Shipping costs vary depending on your destination.We offer complimentary standard shipping on orders over €100 within Italy & Europe, and over €250 for international destinations.All available shipping options, estimated delivery times, and their costs will be displayed clearly at checkout. For more comprehensive details, please visit our Shipping Page.
Once your order has been dispatched , you will receive a shipment confirmation email containing a tracking number and a link to monitor its journey.
Our courier partner will typically leave instructions for re-delivery or collection from a local point. If delivery attempts repeatedly fail due to absence, the package may be returned to us, and handling costs may be deducted from your refund.
For orders shipped outside the European Union, you, as the importer, are responsible for any applicable import duties, customs fees, and local taxes levied by your country's authorities. These charges are not included in the item price or shipping cost. We recommend contacting your local customs office for clarification before ordering.
Returns & Exchanges
Your satisfaction is our priority. We offer an extended 30-day return window from the date you receive your order for eligible items. Items must be unworn, unused, with all original tags and hygienic seals (for swimwear) intact. For complete details, please read our full Returns Policy page.
Please contact our Customer Serenity team at shoponline@raggianti.com within 30 days of receiving your order. Include your order number and the item(s) you wish to return. We will guide you through the simple process.
You are responsible for the shipping costs associated with returning the item(s) to us unless the return is due to a fault or error on our part. We recommend using a trackable shipping service.
Yes, swimwear can be returned provided it is unworn, in its original condition, with all tags attached,and the hygienic liner seal remains fully intact and untampered with. For health and safety reasons, we cannot accept swimwear returns if this seal is broken or removed.
Once we receive and approve your return, your refund will be processed back to the original payment method, typically within 5-7 business days. Your bank may take additional time to post the transaction.
Currently, we process returns for a refund. If you desire a different size or style, we invite you to place a new order for the preferred item after returning the original one.
We pride ourselves on elegant design and exceptional Italian craftsmanship at Raggianti. In the rare event that you receive an item that is faulty or incorrect, we sincerely apologize. Please contact Customer Serenity immediately at [email address removed] with your order details and photos of the issue. We will arrange a swift resolution, offering a replacement or full refund, and will cover the return shipping costs for faulty or incorrect items.
Product Information & Care
You can find guidance on each product page, including the size worn by the model and their measurements. We also highly recommend consulting our detailed Size Guide page for specific measurements and fit advice.
To preserve the beauty and longevity of your Raggianti swimwear or apparel, we recommend gentle hand washing in cold water with a mild detergent. Lay flat to dry in the shade, away from direct sunlight. Avoid contact with rough surfaces, oils, and harsh chemicals.
We meticulously select finest Italian fabrics, chosen for their luxurious feel, exceptional comfort, vibrant colours, and enduring style, ensuring you feel effortlessly elegant.
Each Raggianti piece is thoughtfully designed and crafted with care by skilled artisans in Puglia, Italy, embodying the spirit and elegance of the Mediterranean.
We strive to display colours as accurately as possible. However, variations can occur depending on your monitor or device settings.
Account & Privacy
You can checkout as a guest. However, creating an account allows you to view your order history, save addresses, and enjoy a faster checkout process in the future.
You can log in to your account page to update your details. If you've forgotten your password, click the "Forgot Password?" link on the login page to receive reset instructions via email.
We are committed to protecting your privacy in compliance with GDPR and Italian data protection laws. We use appropriate security measures and respect your data rights. For full details on how we handle your information, please read our Privacy Policy.
You can subscribe via the sign-up form on our website. To unsubscribe, simply click the 'Unsubscribe' link found at the bottom of any marketing email you receive from us, or contact Customer Serenity at shoponline@raggianti.com
About Raggianti & Contact
Raggianti is a family-run brand born from a passion for Mediterranean elegance and the artisanal heritage of Puglia, Italy. We aim to create timeless, high-quality pieces that inspire confidence and radiate joy.
Our team is here to assist you. Please email us at shoponline@raggianti.com We aim to respond promptly within 24 business hours, Mon-Fri 9am-5pm CEST.