FAQ

Simply browse our collections, select the item you want, choose the correct size, and add it to your cart. Proceed to checkout, where you'll enter your shipping details and payment information to complete your purchase. You'll receive an order confirmation email shortly.

We accept various secure payment methods, including major credit cards (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay, Google Pay, and Klarna. All transactions are processed securely.

If you need to change or cancel your order, please contact our Customer Service team immediately at shoponline@raggianti.com. We will do our best to accommodate your request, but please note that once an order enters the shipping process, we are unable to make changes or cancel it.

On rare occasions, we may need to cancel an order for reasons such as product unavailability after ordering or payment authorization issues. If we cancel your order, we will promptly notify you and issue a full refund.

The prices displayed include Italian VAT for orders shipped within the European Union. For orders shipped outside the EU, prices may be shown excluding VAT. You will be responsible for any customs duties, import taxes, or local taxes upon arrival in your country. For more details, please see our Shipping Page.

Absolutely. We prioritize your security. Our website uses secure encryption (SSL), and sensitive payment details are processed directly by certified and secure payment gateway partners. We do not store your full payment card information. For more details, please see our Privacy Policy.

You can enter your promotional code or gift card number in the designated field during checkout. Please note that specific terms and conditions may apply.

We ship globally, bringing Mediterranean elegance to every corner of the globe. For detailed information on shipping areas, please visit our Shipping page.

Shipping costs vary depending on your destination. We offer free standard shipping on orders over €100 to Italy and Europe, and over €250 to international destinations. All available shipping options, estimated delivery times, and costs will be clearly displayed at checkout. For more complete details, please visit our Shipping Page.

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order.

Our courier partner will usually leave instructions for a new delivery or for collection from a local location. If delivery attempts fail repeatedly due to your absence, the package may be returned to us and the handling fee may be deducted from your refund.

For orders shipped outside the European Union, you, as the importer, are responsible for any applicable customs duties, import taxes, and local taxes imposed by your country's authorities. These charges are not included in the item price or shipping cost. We recommend contacting your local customs office for clarification before ordering.

Your satisfaction is our priority. We offer an extended 30-day return window from the date you receive your order for eligible items. Items must be unworn, unused, with all original tags and hygiene seals (for swimwear) intact. For complete details, please read our full Return Policy page.

Please contact our Customer Service team at shoponline@raggianti.com within 30 days of receiving your order. Include your order number and the item(s) you wish to return. We will guide you through the simple process.

You are responsible for the shipping costs associated with returning the item(s) to us, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service.

Yes, swimsuits can be returned as long as they are unworn, in their original condition, with all tags attached, and the hygiene seal intact and untampered with. For health and safety reasons, we cannot accept returns of swimsuits if this seal is broken or removed.

Once your return is received and approved, your refund will be processed to the original payment method, typically within 5-7 business days. Your bank may take additional time to process the transaction.

We are currently processing returns for refunds. If you would like a different size or style, please place a new order for your preferred item after returning the original.

At Raggianti, we pride ourselves on elegant design and exceptional Italian craftsmanship. In the rare event that you receive a defective or incorrect item, we sincerely apologize. Please contact Customer Service immediately at shoponline@raggianti.com with your order details and photos of the problem. We will arrange a prompt resolution, offering a replacement or full refund, and cover the shipping costs for returning defective or incorrect items.

You can find information on each product page, including the model's size and measurements. We also highly recommend consulting our detailed Size Guide page for specific measurements and fitting advice.

To preserve the beauty and longevity of your Raggianti swimsuit or clothing item, we recommend a gentle hand wash in cold water with a mild detergent. Lay flat to dry in the shade, away from direct sunlight. Avoid contact with rough surfaces, oils, and harsh chemicals.

We select the finest Italian fabrics, chosen for their luxurious feel, exceptional comfort, vibrant colors, and enduring style, ensuring you feel effortlessly elegant.

Every Raggianti piece is carefully designed and crafted by skilled artisans in Puglia, Italy, embodying the spirit and elegance of the Mediterranean.

We strive to display colors as accurately as possible. However, variations may occur depending on your monitor or device settings.

You can checkout as a guest. However, creating an account allows you to view your order history, save addresses, and enjoy a faster checkout process in the future.

You can log in to your account page to update your details. If you've forgotten your password, click the "Forgot your password?" link on the login page to receive reset instructions via email.

We are committed to protecting your privacy in accordance with the GDPR and Italian data protection laws. We use appropriate security measures and respect your data rights. For complete details on how we handle your information, please read our Privacy Policy.

You can sign up using the registration form on our website. To unsubscribe, simply click the "Unsubscribe" link at the bottom of any marketing email you receive from us, or contact Customer Service at shoponline@raggianti.com.

Raggianti is a family-run brand born from a passion for Mediterranean elegance and the artisanal heritage of Puglia, Italy. We aim to create timeless, high-quality pieces that inspire confidence and radiate joy.

Our team is here to assist you. Please email us at shoponline@raggianti.com. We aim to respond promptly within 24 business hours, Monday to Friday, 9:00 am to 5:00 pm CEST.