FAQ

Simply browse our collections, select the piece you want, choose the correct size and add it to your cart. Proceed to checkout, where you'll enter your shipping details and payment information to complete your purchase. You'll receive an order confirmation email shortly.

We accept a range of secure payment methods, including major credit cards (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay, Google Pay and Klarna. All transactions are processed securely.

Yes. With Klarna you can split your payment into convenient instalments or pay later. Select Klarna as your payment method at checkout: the instalment amount and the available options will be shown to you before you confirm your order.

If you need to change or cancel your order, please contact our Customer Service team immediately at shoponline@raggianti.com. We'll do our best to accommodate your request, but please note that once an order enters the dispatch process, we're unable to make changes or cancel it.

On rare occasions, we may need to cancel an order for reasons such as product unavailability after ordering or issues with payment authorisation. If we cancel your order, we'll notify you promptly and issue a full refund.

Displayed prices include Italian VAT for orders shipped within the European Union. For orders shipped outside the EU, prices may be shown excluding VAT. You'll be responsible for any customs duties, import taxes or local fees on arrival in your country. For more details, please see our Shipping Page .

Absolutely. We prioritise your security. Our website uses secure encryption (SSL) and sensitive payment details are processed directly by certified, secure payment gateway partners. We do not store your full payment card information. For more details, see our Privacy Policy .

You can enter your promo code or gift card number during checkout in the designated field. Please note that specific terms and conditions may apply.

Yes! Our digital gift cards are the perfect way to give a little Mediterranean elegance. You'll find them among our products on the site, and they're delivered by email with instructions for redeeming them at checkout.

We ship worldwide, bringing Mediterranean elegance to doorsteps around the globe. For detailed information on shipping zones, see our Shipping Page .

Shipping costs vary depending on your destination. We offer free standard shipping on orders over €100 in Italy, €150 in Europe and €250 for international destinations. All available shipping options, estimated delivery times and related costs are shown clearly at checkout. For fuller details, please visit our Shipping Page .

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order.

Our courier partner will usually leave instructions for a new delivery or for collection from a local location. If delivery attempts fail repeatedly due to your absence, the package may be returned to us and the handling fee may be deducted from your refund.

For orders shipped outside the European Union, you, as the importer, are responsible for any applicable customs duties, import taxes, and local taxes imposed by your country's authorities. These charges are not included in the item price or shipping cost. We recommend contacting your local customs office for clarification before ordering.

Your satisfaction is our priority. We offer an extended return window of 30 days from the date you receive your order for eligible items. Items must be unworn, unused, in their original condition and with all tags attached. For full details, please read our complete Return Policy .

Yes. As a consumer, you have the right to withdraw from your purchase within 14 days of delivery, without giving any reason. You can do this easily and with no need to log in, via the "Right of withdrawal" form in the footer of our website or by writing to shoponline@raggianti.com; you'll receive a confirmation by email. This statutory right is in addition to our extended 30-day return policy.

Please contact our Customer Service team at shoponline@raggianti.com within 30 days of receiving your order. Include your order number and the item(s) you'd like to return. We'll guide you through the simple process.

You are responsible for the shipping costs associated with returning the item(s) to us, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service.

Yes, swimwear can be returned provided it has not been worn, is in its original condition and has all tags attached. For hygiene reasons, we ask that you always try it on over your own underwear.

Once your return has been received and approved, the refund will be processed to your original payment method, usually within 5-7 business days. Your bank may take additional time to register the transaction.

Of course — we're happy to help with a size or style change. The quickest way is to place a new order for the item you'd like and return the original to us within 30 days: that way you secure the right size straight away, with no waiting. Need help choosing? Write to us at shoponline@raggianti.com and we'll guide you.

At Raggianti we take pride in our elegant design and exceptional Italian quality. In the rare event that you receive a faulty or incorrect item, we sincerely apologise. Please contact Customer Service immediately at shoponline@raggianti.com with your order details and photos of the issue. We'll arrange a swift resolution — offering a replacement or a full refund — and we'll cover the return shipping costs for faulty or incorrect items.

You can find guidance on each product page, including the size worn by the model and her measurements. We strongly recommend also consulting our detailed Size Guide for specific measurements and fit advice.

To preserve the beauty and longevity of your Raggianti swimsuit or garment, we recommend gentle hand washing in cold water with a mild detergent. Lay flat to dry in the shade, away from direct sunlight. Avoid contact with rough surfaces, oils and harsh chemicals.

We select the finest Italian fabrics, chosen for their luxurious feel, exceptional comfort, vibrant colours and lasting style — ensuring you feel effortlessly elegant.

Every Raggianti piece is carefully designed and made in Puglia, Italy, embodying the spirit and elegance of the Mediterranean.

We strive to display colours as accurately as possible. However, variations may occur depending on your monitor or device settings.

You can checkout as a guest. However, creating an account allows you to view your order history, save addresses, and enjoy a faster checkout process in the future.

You can log in to your account page to update your details. If you've forgotten your password, click the "Forgot your password?" link on the login page to receive reset instructions via email.

We are committed to protecting your privacy in compliance with the GDPR and Italian data protection laws. We use appropriate security measures and respect your data rights. For full details on how we handle your information, please read our Privacy Policy .

You can sign up using the registration form on our website. To unsubscribe, simply click the "Unsubscribe" link at the bottom of any marketing email you receive from us, or contact Customer Service at shoponline@raggianti.com.

Raggianti is a family-run brand born from a passion for Mediterranean elegance and the artisanal heritage of Puglia, Italy. We aim to create timeless, high-quality pieces that inspire confidence and radiate joy.

Our team is here to help. You can write to us anytime at shoponline@raggianti.com: we respond promptly, usually within 24 business hours (Monday to Friday, 10:00–18:00, Italian time).