Privacy policy
PRIVACY POLICY
RAGGIANTI, operated by Carletti Fashion S.R.L., is deeply committed to protecting the privacy and security of our site visitors and cherished customers. We understand the importance of privacy in the digital age and respect your right to control your personal data. As an Italian company rooted in the traditions and beauty of Puglia, we adhere rigorously to the principles of the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and relevant Italian data protection laws (Codice in materia di protezione dei dati personali), striving to uphold the highest standards for our valued international clientele.
YOUR CONSENT
By accessing and using the RAGGIANTI website (RAGGIANTI.com and related services), you acknowledge that you have read this Privacy Policy. Where required by law (e.g., for marketing communications or non-essential cookies), your explicit consent will be sought before processing your personal data for those specific purposes.
WHAT INFORMATION WE COLLECT
We collect information necessary to provide you with our services, fulfill your orders, and enhance your experience. The types of personal data we may collect include:
Information you provide directly: This includes your name, email address, shipping address, billing address, phone number, and any other details you voluntarily provide when creating an account, placing an order, subscribing to our newsletter, or contacting our Customer Serenity team.
Transaction details: Information related to the products you purchase, your order history, payment method details (please note: sensitive payment card information is processed securely by our certified payment gateway partners like Stripe or PayPal and is not stored directly on our servers).
Usage data: Information about how you interact with our website, which may include pages visited, products viewed, time spent on site, your IP address, browser type, operating system, device information, and the referral source (how you arrived at our site). This data is often collected automatically through cookies and similar technologies (please see our Cookie Policy for details).
HOW WE USE YOUR INFORMATION
Your personal data is used for specific, legitimate purposes, including:
To process and fulfill your orders accurately, including managing payments, arranging shipping, and handling returns or exchanges.
To manage your customer account, provide effective customer support, and respond to your inquiries.
To personalize your shopping experience on our website, potentially showing you products or content we believe might be of interest to you (where appropriate and based on your preferences or consent).
To communicate with you regarding your orders (e.g., confirmations, shipping updates), provide important service announcements, and, only with your explicit prior consent, send you marketing communications about our latest collections, special offers, and brand news.
To improve our website's functionality, analyze performance, understand customer behavior, enhance our product offerings, and optimize the overall quality of our service.
To prevent and detect fraud, ensure the security and integrity of our website and systems, and comply with applicable legal and regulatory obligations.
SHARING YOUR INFORMATION
We hold your trust in the highest regard and do not sell or rent your personal information to third parties for their own marketing purposes. We may share your data with trusted third-party service providers only when necessary to perform specific functions essential to providing our services to you. These partners operate under strict confidentiality agreements and are authorized to use your data only for the specific purposes for which we engage them. Examples include:
Payment processing providers (e.g., Stripe, PayPal) to securely handle your payment transactions.
Shipping and logistics companies (e.g., DHL, FedEx, Poste Italiane) to deliver your orders to the correct address.
Technology partners who assist us in operating and maintaining our website (e.g., Shopify platform), managing customer relationships, or sending email communications (where you have consented).
Professional advisors (e.g., lawyers, accountants) or legal and regulatory authorities if required by law, to protect our rights, or in response to valid legal processes.
We ensure all third-party partners provide adequate guarantees regarding data protection and comply with standards comparable to our own, particularly if data is transferred outside the European Economic Area (EEA), ensuring appropriate safeguards are in place.
COMMUNICATIONS & MARKETING
When you place an order, we will send you essential transactional communications related to your purchase (such as order confirmations and shipping notifications). Separately, if you have explicitly given your consent (e.g., by subscribing to our newsletter), we may occasionally send you marketing emails featuring our latest collections, exclusive promotions, and RAGGIANTI news. You have the absolute right to withdraw your consent and opt-out of receiving these marketing communications at any time. You can do this easily by clicking the 'Unsubscribe' link provided in the footer of every marketing email, or by contacting us directly at [shoponline@raggianti.com].
YOUR GDPR RIGHTS (Data Subject Rights)
If you are located within the European Economic Area (EEA), or in a jurisdiction where similar data protection laws apply, you possess specific rights concerning your personal data under the GDPR. These rights include:
The Right to Access: You can request confirmation of whether we process your personal data and, if so, obtain a copy of the data we hold about you, along with information about how we use it.
The Right to Rectification: You can request the correction of any inaccurate or incomplete personal data we hold about you.
The Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent where consent was the legal basis).
The Right to Restrict Processing: You can request that we limit the way we use your personal data under certain conditions (e.g., if you contest the accuracy of the data, or if the processing is unlawful but you oppose erasure).
The Right to Data Portability: You can request to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller where technically feasible, particularly where processing is based on consent or contract.
The Right to Object: You have the right to object, on grounds relating to your particular situation, to the processing of your personal data based on legitimate interests. You also have an absolute right to object to the processing of your personal data for direct marketing purposes.
The Right to Withdraw Consent: Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please submit your request via email to [shoponline@raggianti.com] or by post to our registered address. We will respond to your request within the timeframe required by law (typically one month), potentially after verifying your identity. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. In Italy, the competent authority is the Garante per la protezione dei dati personali (www.garanteprivacy.it).
DATA RETENTION
We retain your personal data only for as long as is strictly necessary to fulfill the purposes for which it was collected, as outlined in this policy. This includes retaining data to manage our ongoing relationship with you (e.g., maintaining your account, processing warranties or returns), to comply with our legal and regulatory obligations (e.g., for tax, accounting, or record-keeping purposes as required by Italian law), to resolve potential disputes, and to enforce our agreements.
SECURITY
We implement appropriate technical and organizational security measures designed to protect the personal data we process against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include secure servers, data encryption (e.g., SSL/TLS for data transmission), access controls, and regular security reviews. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
COOKIES
Our website uses cookies and similar technologies to help provide core functionality, enhance your Browse experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. For detailed information about the types of cookies we use, the purposes for which we use them, and how you can manage your cookie preferences and consent choices, please refer to our dedicated COOKIES.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, how we handle your personal data, or wish to exercise your data subject rights, please do not hesitate to contact us:
RAGGIANTI Data Privacy
c/o CARLETTI FASHION S.R.L.
Via Dalmazia, 27
72100 Brindisi (BR)
Italy
Email: [shoponline@raggianti.com]
Phone: +390831583908
This Privacy Policy was last updated on April 16, 2025.