Shipping & Delivery
Welcome to RAGGIANTI. We are delighted to send our pieces, crafted with care in Puglia, Italy, to reach you wherever you are in the world. Our aim is to ensure the delivery of your order is as seamless and elegant as our designs. This page outlines important information regarding our shipping process.
Order Processing Time
Once your order is placed and payment is confirmed, our team in Puglia typically processes and prepares your order for shipment within 1-2 business days (Monday - Friday, excluding Italian public holidays). During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email once your order has been dispatched.
Shipping Destinations & Methods
We ship from Italy to destinations worldwide. We offer the following standard options:
Italy & Europe:
- Enjoy complimentary standard shipping on all orders over €100.
- For orders below €100, a standard shipping fee will apply.
- Estimated delivery timeframe: Typically 2-5 business days after dispatch, depending on the specific destination country.
International (Rest of World):
- Enjoy complimentary standard shipping on all orders over €250.
- For orders below €250, a standard shipping fee will apply.
- Estimated delivery timeframe: Typically 5-12 business days after dispatch, depending on the destination country and customs processing.
Please note: Specific shipping options available for your destination, along with exact costs and more precise delivery estimates, will be displayed during the checkout process before you complete your purchase.
Order Tracking
Once your order leaves our atelier, you will receive a shipment confirmation email containing your tracking number and a link to monitor the progress of your delivery online.
Customs, Duties & Taxes (International Orders)
For orders shipped to destinations outside of the European Union, please be aware that your package may be subject to import duties, customs fees, and local taxes levied by the destination country upon arrival. These additional charges are the responsibility of the recipient (you). RAGGIANTI has no control over these charges and cannot predict their amount. Customs policies vary widely; we recommend contacting your local customs office for further information before placing your order. Delays may occur due to customs clearance processes. For more related information, please see our Terms of Service page.
Delivery Considerations
While we work closely with our courier partners to ensure timely delivery, please note that the provided delivery timeframes are estimates and cannot be guaranteed. Unforeseen circumstances or delays within the courier network or customs agencies are outside our direct control.
It is your responsibility to ensure someone is available at the delivery address to receive the package. If you are unavailable, the courier will typically leave a notification card with instructions for re-delivery or collection. Please follow these instructions promptly to avoid the package being returned to us. Further details can be found on our Terms of Service page.
Our Packaging
Your RAGGIANTI order will arrive thoughtfully packaged, ensuring your new piece is protected during transit and reflects the care with which it was made. [Optional: Add a sentence if you use signature boxes or sustainable materials, e.g., "We use signature Raggianti packaging designed to be both elegant and protective." or "We utilize eco-conscious materials where possible for our packaging."]
Further Assistance
If you have questions about shipping or delivery that are not answered here, we recommend checking our FAQs page first. For any specific inquiries regarding your order's shipment, please reach out to our Customer Serenity team via the details on our Contact Us page or directly via email at shoponline@raggianti.com, including your order number for faster assistance.